FAQ

Stocked Products


What are your lead times?

Orders placed before 12pm will be dispatched same day on a next day delivery service. Any orders placed after this time will be dispatched the following day. Once dispatched you will be emailed a tracking number and this will also appear on your account page on the website.

When can I expect delivery?

UK - next working day
Germany / France - 2 working days
Rest of Europe - 3 / 4 working days
Russia / UAE - up to 5 working days

What is your minimum order quantity?

We don't have MOQs but our carriage charges are more economical when placing higher volume orders so please bear this in mind when placing an order.

Ordering


What payment methods do you accept?

We accept payments by invoice, credit or debit card.

How secure is it to use my credit/debit card with online payments?

Card details are sent directly to our card processing provider, encrypted using their SSL certificate. At no point in the ordering process are credit card details stored by our website.

Print on Demand Products


What are print on demand products?

There are a number of items on the site that are made to order. These items are only produced when an order is placed for them rather than being held in stock. If you are interested in one of these items, please click on the "enquire" button on the product page. This enquiry will come through to our account team who will quote you accordingly.

Will I see how my order is going to look prior to production?

All stocked and non-stocked items artwork has been pre-approved by the brand team so no artwork will be sent to you prior to your order being produced/shipped.

What are your lead times?

Lead times on print on demand items vary, our account team will give you an accurate lead time when they send the official quote through to you. A guide lead time is available to view on the product listing on the website.

Why are print on demand items useful?

Any print on demand enquiries will be shared with other Colliers employees so that they can potentially benefit from adding to the original order and saving money through increased economies of scale. You will be emailed if any of these orders are placed to see if you want to join the order.

 

 

 

 

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What if I have forgotten my login details?

Please contact us and we will issue you with a new password.

How do I check my order history?

Please login in to access your account and order history.

Legal


What is your privacy policy?

Click on the link to see our privacy policy.

What is your cookie policy?

Click on the link to see our cookie notice.

What are your terms and conditions?

Please click on the link to see our terms and conditions.

 

Still need some help?


Access our online guide here